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Service Desk

Mission Statement

The Service Desk strives to provide knowledgeable, responsive, integrated, and creative technical solutions through clear concise communication and service, thus instilling customer confidence and satisfaction in the Belmont community

(615) 460-8888

The Service Desk is a one call IT service center designed to allow users to call a single number to request information, report a technology related incident, or ask for technical assistance. Many simple issues are initially addressed and often resolved by phone support personnel, while other, more complex issues are forwarded to the service queue of specialized team members. Based on the priority of the call, team members will follow up with users and resolve issues remotely or by visiting users in person.

The Service Desk is responsible for servicing and routing calls for the following areas:

  • Desktop computing
  • Telephone issues
  • Internet issues
  • Banner issues
  • Blackboard
  • Bruin Print

The Service Desk reports to the Associate Vice President and Chief Information Officer for LITS. The Service Desk works closely with the other units of LITS to provide comprehensive IT support for the university community.

Service Desk: (615) 460-8888