Student Mail Services

Processes & Procedures

To have the best Mail Services experience all residential students should follow the processes & procedures below.

Locker access is available at Belmont Mail Services 24 hours per day via your student access card.
Most mail and packages will be available through the locker system for 72 hours after your first notification.
Notifications will be sent with locker information and a unique access code to your campus email (bruins.belmont.edu) account.
After 48 hours, your items will be moved to holding and available during business hours at the pickup window.
An additional notification will be sent if your item is moved from a locker to holding or vice versa. Please check your bruin.belmont.edu account often for the most accurate information.
All unclaimed items will be returned to sender after 14 days. Unfortunately mail services does not have room for long term storage.
Incomplete addresses (missing Bruin Mail Code) will result in delivery delays and possible return to sender activity.

A couple of additional items to make your experience the best possible.

Please use your unique Bruin Mail Code and address all items as follows

Name, Bruin Mail Code

(Bruiser the Bruin, 11111111)

Belmont University

1900 Belmont Boulevard

Nashville, TN 37212

If you have forgotten your Bruin Mail Code, here is how you find it:

Log into MyBelmont.
Select the Housing icon from the left-hand menu to access the Housing portal.
From your Housing portal home page, scroll down to "My Info" and your mail code will be displayed.

Your Bruin Mail Code will be listed here. Your code will remain the same during your time as a campus resident!

Please do not send anything of value (Gift Cards, Cash, Personal Checks) in first class US Mail.
Also note that the USPS is experiencing delivery issues with large and brightly colored greeting card envelopes.

Refrigerated Food, Flowers, Edible Arrangements, and Other Perishable Items

Belmont Mail Services has limited refrigerated storage available for perishable items, including food, flowers, edible arrangements, and similar temperature-sensitive deliveries.

Perishable items will be held in refrigerated storage for up to five (5) business days from the date received. If the item is not picked up within five business days, or if the student has not contacted Belmont Mail Services to make other arrangements, the item may be returned to the sender or discarded at the discretion of Belmont Mail Services.

While every effort will be made to store perishable items appropriately, Belmont Mail Services cannot guarantee the condition, freshness, or viability of perishable items upon delivery or during storage.

Refrigerated Medication Packages Guidelines

Students expecting a shipment containing medication that requires refrigeration must notify Belmont Mail Services in advance by emailing mailservices@belmont.edu. The email should include the student's name, Bruin Mail Code, carrier (if known), and anticipated delivery date.

Upon receipt, refrigerated medications will be placed in refrigerated storage and the student will be notified that the package is available for pickup.

Because many medications are highly temperature-sensitive, students are expected to pick up refrigerated medications within 24 hours of notification. Failure to retrieve medication promptly may affect the integrity of the medication.

Belmont Mail Services is not responsible for any loss of effectiveness, spoilage, damage, or other issues related to temperature-sensitive medications resulting from:

Failure to notify Mail Services in advance of shipment.
Delayed delivery by carrier.
Improper packaging by the sender.
Failure to pick up the medication promptly after notification.

Students who have questions regarding the storage requirements or stability of their medications should contact their healthcare provider or pharmacy prior to shipment.

Missing a Package?

If a package courier (i.e. Amazon, FedEx, UPS) has indicated your package has been delivered, it may take up to an additional 24 hours for Belmont Mail Services to check-in all packages. A package is not considered lost or missing until after 24 hours of the time it was delivered to the Mail Center.

CLICK HERE to report a missing package.

If you have questions or concerns, please visit Mail Services website at www.belmont.edu/mail-services, email mailservices@belmont.edu or call 615-460-6636.

Thank you and have a great semester!