RESNET- For all Telephone,Network and Cable TV Problems
Student RESNET helpline - x460-6214

Call to report an IT problem, or for assistance with your network, telephone, voicemail or cable TV needs.

Getting starting:
    1. After connecting, update your operating system

              -turn on Automatic Updates for Windows XP

              -OR Windows Users can visist http://windowsupdate.microsoft.com

    2. Make sure you have anti-virus software installed with updated definitions

              -If you do not have anti-virus, free versions are available:

                     -AVG Free Edition   (free.grisoft.com)

                     -AntiVir Personal Edition Classis (www.free-av.com)

    3. Use an anti-syware prgoram

              -Some anti-virus and security suites can scan for spyware and adware, but many 

                do not. Some free anti-spyware programs include:

                       -Microsoft Windows Defender Beta 2 (www.microsoft.com)

                       -Spybot-Search & Destroy 1.3  (www.safer-networking.org)

    4. Use a Firewall

              - At a minimum, you should enable the Windows XP Firewall. Other free

                 firewalls that offer better protection include:

                    1. ZoneAlarm (www.zonelabs.com)

                    2. Comodo Firewall (www.personalfirewall.commodo.com)

Special notes on Keeping your Computer Secure and Protecting your data:
  1. Turn off file sharing.
  2. Install a spyware catcher such as Microsoft Anti-Spam which is free
  3. Backup your personal files and music on a regular basis
  4. If you have a laptop, lock your room and keep it safe.
  5. If you need any assistance please let us know. ITS is here to help everyone on campus

TV setup:
  1. You need to bring a coax cord
  2. The bookstore has splitters if you need
  3. If you get only channels 2-12 you need to reprogram your TV
  4. TV channel lineup matches Nashville Comcast schedule