Human Resources

Health Insurance Portability and Accountability Act (HIPAA)

Who to contact if you have questions

1. If you have a question about a health or dental insurance claim
Call the customer service number on your membership card or to set up an appointment, contact Assistant Director Human Resources who serves as the administrator for insurance claims.

Call the Office of Human Resources at 460-6456.

Call the Student Health Clinic at 460-5506.

If you believe your privacy rights have been violated in regard to PHI from the Employee Welfare Benefit Plan -
You may file a complaint with the Employee Welfare Benefit Plan HIPAA Privacy Official (Sally McKay, the Director of Human Resources) or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing.; a form available on the Office of Human Resources web site may be used.

The HIPAA Privacy Rule prohibits the alleged violating party from taking retaliatory action against anyone for filing a complaint with the Privacy Official or the Office of Civil Rights (OCR). You should notify the OCR immediately in the event of any retaliatory action. To submit an electronic complaint with the OCR, go to www.hhs.gov/ocr/privacyhowtofile.html or call the Tennessee Regional OCR at (404) 562-7886.

If you believe your privacy rights have been violated in regard to PHI from the Student Health Clinic -
You may file a complaint with the Student Health Services Privacy Official (the Student Health Center Director) or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing.

The HIPAA Privacy Rule prohibits the alleged violating party from taking retaliatory action against anyone for filing a complaint with the Privacy Official or the Office of Civil Rights (OCR). You should notify the OCR immediately in the event of any retaliatory action. To submit an electronic complaint with the OCR, go to www.hhs.gov/ocr/privacyhowtofile.html or call the Tennessee Regional OCR at (404) 562-7886.