Best Practices
Several times a year, members have the opportunity to visit the home base of peer corporations to explore how issues have been solved, processes improved, and challenges to business creatively confronted. Some extraordinary best practices have been shared by
- BellSouth on 'The Customer Rules'
- Metro Schools on 'Focus and Accountability'
- Adventure Science Center on 'Providing World Class Customer Service'
- Gaylord on 'Back of the House Operations for a World-Class Hotel'
- Dell Computer Company on 'Direct-to-Customer Business Model'
- Ingram Book Group on 'Revolutionizing Customer Interface with Technology'
- PRIMUS on 'The Perfect Storm...The Last Three Years with Ford Motor Co.'
- Leading CEOs on 'Lessons Learned Along the Way'
- Senior Citizens, Inc. and Metro Nashville Government/Finance on 'Developing Leaders on every Level of the Organization'
