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Student Support



Student Support

Welcome to Belmont University Blackboard Student Support. Here you will find answers to frequently asked questions and links to documents designed to help you manage your Blackboard courses.  Feel free to contact Belmont Blackboard Support, Instructional Technology Coordinator, if any additional assistance is needed.

FAQ

1.  How do I access Blackboard?

Blackboard is available as a link at the top of your MyBelmont account.

2.  What if one or more of the courses I am registered for is not listed on Blackboard?

Contact Belmont Blackboard Support, Instructional Technology Coordinator, blackboard@belmont.edu

3.  How can I check to be sure my computer is set up to work properly with Blackboard?

Since Blackboard is a web application you need to check your browser version and settings.  The Bb 9.1 Upgrade page has a listing of suported browsers and software.

4.  What if I am having trouble taking a course on Blackboard?

Belmont Blackboard Support, Instructional Technology Coordinator, is available to assist you with Blackboard training and can give you tips associated with taking a course on Blackboard.  You can contact support at blackboard@belmont.edu

5.  How do I remove courses I am not using from my Blackboard course list?

You can hide courses you are not using on Blackboard from your course list to make things easier to manage.  Follow these steps:

  • Click the gear icon in upper right corner of the Course List
  • To hide more than 1 course at a time, place a check mark in the box next to each  course you wish to hide and click Hide at the bottom of the list
  • When done, click the My Blackboard tab at the top of the page to navigate back to your course list

6.  Why can't I see the My Computer option when I browse for files to upload to Blackboard?

Your version of Java, a software application required by Blackboard, is most likely out of date.  You can download and install the update yourself from the Java website.

7.  When I access Blackboard, I don't see any courses.  What does this mean?

This means that the term has not been released yet.  Courses are usually available about one week prior to the start of school and one week after the last day of class.

8.  When I click on a file that my instructor uploaded to Blackboard, nothing happens and it does not open. Why?

There are settings in Internet Explorer that can block files from opening and/or downloading.  Follow these steps to change these settings.

9.  What is Respondus LockDown Browser?

Resondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. Students are locked into the assessment and are unable to print, copy, go to another URL, or access other applications.  Faculty can choose whether or not to enable LockDown Browser within the properties of each assessment in their courses on Blackboard.  If LockDown Browser is enabled the students will be prompted open LockDown Browser to access their assessment.  The students will not be able to access the assessment from any other browser.  Click here to learn more about how to download and use Respondus LockDown Browser.




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